FREQUENTLY ASKED QUESTIONS

  • DEPOSITS AND PAYMENT

    Yes. A 50% non-refundable deposit is required within 3 days of receiving your invoice to secure all bookings. A booking will not be confirmed until the deposit payment has been received. The remaining balance is due 2 weeks prior to your hire date

    We accept Visa, Mastercard, JCB and American Express. Afterpary is coming soon

  • IS THERE A MINIMUM SPEND?

    Yes. Our minimum spend is $500

    For insurance reasons, we can not offer DIY hire

  • IS THERE A DELIVERY FEE?

    Yes. Delivery fees are seperate from the hire charge. Delivery fees cover set up and pack down and will vary depending on location, distance and access into venue space and collection times. Standard delivery and backdown times are 7.00am to 6.30pm

  • CAN WE SET UP IN AIRBNB OR HOTEL ROOMS?

    Yes as long as it has been approved by the hirer (you) with hotel management in advance. We accept no responsibility on the day of set up if management does not allow us entry for set up

  • WHAT IF THE BACDROPS & PROPS DON'T FIT?

    We do not accept any responsibility if we are unable to lift or fit the backdrops and/or props into the event space or home for any of the following reasons: height restrictions in doorway and lift access, an abundance of stairs without prior notice, steep hill access etc. A refund will not be granted. Please be accurate when filling out your enquiry form

  • DO YOU MOVE EXISTING FURNITURE ON SET UP?

    No. We are not furniture removalists! If the area you are utilising has existing furniture and/or flower pots etc which will hinder the set up process they must be moved prior to our arrival. We we will not move them for you.

  • CAN WE MOVE THE PROPS ONCE INSTALLED?

    No. The Hirer (you) and/or event staff at the venue are not permitted to move our backdrops and/or props once we have installed them. All backdrops and props will be weighed down during set up and moving them can cause damage which the hirer (you) is responsible for. Backdrops and props will be set up on firm, level ground only

  • DO YOU SET UP IN RAIN AND HIGH WIND AREAS?

    No. Our props can not withstand rain, soggy ground or high wind areas. Once onsite we will not proceed with an installation under these conditions and a refund will not be granted. A wet/windy weather plan must be readily available

  • HOW LONG DOES SET UP TAKE?

    A standard set up time is 1.5 to 2 hours. Bigger and more intricate installations will require more time. If a venue does not allow a reasonable time frame for set up we can not accept your job. Thirty minutes set up time is simply not doable

TO OTHER VENDORS

Print Candy reserves the right to seek compensation and damages, from other event companies, balloon stylists and event suppliers if our images have been used on their websites, social media platforms or sent to their clients for inspirational reference without written consent from Print Candy

All images used on our website are our of own work and are our intellectual property. © copyright Print Candy. All rights are reserved.

We are not affiliated with any other business or website. All enquiries and bookings must come through our contact page on this website or directly to our email address hello@printcandy.com